Reference Services Review

Papers
(The H4-Index of Reference Services Review is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages29
A survey of academic library public service policies, training and assessment practices21
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief17
Revealing the archive, reckoning with the past: inclusive approaches to institutional history17
Campus entrepreneurs’ research habits and needs: a five-year study14
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries13
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Is the library open? How the pandemic has changed the provision of virtual reference services11
Gender and racial bias in email reference services10
Library instruction and information literacy 202210
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training10
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
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