Reference Services Review

Papers
(The H4-Index of Reference Services Review is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-06-01 to 2024-06-01.)
ArticleCitations
COVID-19 and library social media use22
Relating library user education to business students’ information needs and learning practices: a comparative study22
Information literacy competence in curtailing fake news about the COVID-19 pandemic among undergraduates in Nigeria22
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library15
Impact of COVID-19 on the use of the academic library13
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries12
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature12
Virtual reference amid COVID-19 campus closure: a case study and assessment11
Is the library open? How the pandemic has changed the provision of virtual reference services11
Removing barriers: textbook affordability and OER at Sinclair community college11
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