Reference Services Review

Papers
(The H4-Index of Reference Services Review is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-11-01 to 2024-11-01.)
ArticleCitations
Information literacy competence in curtailing fake news about the COVID-19 pandemic among undergraduates in Nigeria24
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library20
Impact of COVID-19 on the use of the academic library16
Is the library open? How the pandemic has changed the provision of virtual reference services15
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature13
Virtual reference amid COVID-19 campus closure: a case study and assessment12
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries12
Whiteness from the top down: systemic change as antiracist action in LIS10
“You can't read your way out of racism”: creating anti-racist action out of education in an academic library9
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