Journal of Retailing

Papers
(The TQCC of Journal of Retailing is 15. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
The Cosmopolitan Servicescape201
Making AI work in retail: The vital role of human interaction198
FM ii: Copyright/ ID Statement119
Decoding consumer resistance to near-expired products: The role of social stereotyping91
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters89
Should firms display the sale price using larger font?83
Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses82
“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing73
The Impact of Mobile App Adoption on Cross-buying: The Moderating Roles of Product Category Characteristics and Adoption Timing61
Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance60
Executive Summaries56
Too assertive to recommend: The effect of assertive tone on referral behavior46
FM ii: Copyright/ ID Statement46
Usage complementarity vs. basket co-occurrence: Discount depth reliance in digitally personalized product recommendations42
Who owns the brand in the digital retailscape? Revisiting the power balance40
The value of making producers personal40
Friends or Enemies? The impact of partial competitor referral on consumer purchase39
FM ii: Copyright/ ID Statement39
Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans37
From my standpoint: How visual perspective affects visual experiences35
Unlocking the Potential of Web Data for Retailing Research35
The enterprise activism risk model: How good intentions can jeopardize business success34
We Eat First with Our (Digital) Eyes: Enhancing Mental Simulation of Eating Experiences via Visual-Enabling Technologies32
Autonomous stores: How levels of in-store automation affect store patronage29
Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers28
On the Extendibility of Brands with Subordinate versus Basic Category Concepts28
FM ii: Copyright/ ID Statement28
Showcasing the Diversity of the Journal of Retailing Publications and Celebrating the Davidson Award Winners28
Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk27
Household and retail panel data in retailing research: Time for a renaissance?25
Quiet sellers: When introversion drives salesperson performance25
The impact of supply disruption risk on a retailer’s pricing and procurement strategies in the presence of a substitute product24
The influence of the buy-now-pay-later payment mode on consumer spending decisions24
Retailing in times of soaring inflation: What we know, what we don't know, and a research agenda24
The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior22
Executive Summaries22
Testing the performance of online recommendation agents: A meta-analysis22
Transformation of Metrics and Analytics in Retailing: The Way Forward22
Reimagining personalization in the physical store21
Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns21
Immersive retailing: The in-store experience21
Capturing Retailers’ Brand and Customer Focus21
Fulfillment, The New Retailer Battlefield20
Expertise Makes Perfect: How the Variance of a Reviewer's Historical Ratings Influences the Persuasiveness of Online Reviews20
Utilising eye-tracking data in retailing field research: A practical guide19
Dynamic relationship changes between reviewers and consumers in online product reviews18
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness17
Spatial word of mouth: How user reviews in the metaverse shape the success of virtual reality apps17
A potential win-win-win strategy when pruning the direct channel: Motivating retailers to migrate to a designated intermediary17
Distribution effectiveness through full- and self-service channels under economic fluctuations in an emerging market16
Multichannel customer purchase behavior and long tail effects in the fashion goods market16
All or Nothing in Sensory Marketing: Must All or Only Some Sensory Attributes Be Congruent With a Product’s Primary Function?16
Do shoppers choose the same brand on the next trip when facing the same context? An empirical investigation in FMCG retailing16
The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution15
Co-creating affective atmospheres in retail experience15
Executive Summaries15
Channel Intermediaries and Manufacturer Performance: An Exploratory Investigation in an Emerging Market15
Executive Summaries15
Valuation of brand equity and retailer growth strategies using real options15
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