Journal of Retailing

Papers
(The TQCC of Journal of Retailing is 14. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)
ArticleCitations
Editorial from branding to dupes: the new copyconomy288
FM ii: Copyright/ ID Statement285
Multicategory purchase behavior: basket choice, shopping frequency, and promotional analysis164
“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing124
Should firms display the sale price using larger font?119
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters114
Decoding consumer resistance to near-expired products: The role of social stereotyping111
Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses96
Virtually mine: Understanding consumer responses to virtual reality product presentations88
Making AI work in retail: The vital role of human interaction83
Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance67
The Impact of Mobile App Adoption on Cross-buying: The Moderating Roles of Product Category Characteristics and Adoption Timing63
Promoting product returns? The impact of at-purchase and post-purchase discounts on customers’ return behavior59
Generating insult from injury: Receiving self improvement gifts causes negative word of mouth58
Do non-fungible token (NFT) initiatives create market value for firms?56
The power of words: how linguistic framing affects consent in retail privacy policies56
FM ii: Copyright/ ID Statement50
Usage complementarity vs. basket co-occurrence: Discount depth reliance in digitally personalized product recommendations48
The role of customer experience dimensions in expanding customer–firm relationships: A customer expansion journey approach45
The value of making producers personal39
Should customers of all brands be multichannel? Investigating the moderating role of brand tier38
Too assertive to recommend: The effect of assertive tone on referral behavior37
FM ii: Copyright/ ID Statement37
Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans36
Unlocking the Potential of Web Data for Retailing Research33
Let’s (NOT) get physical: Cross-format dilution when launching physical counterparts with unique digital assets32
Friends or Enemies? The impact of partial competitor referral on consumer purchase32
Who owns the brand in the digital retailscape? Revisiting the power balance30
Navigating online order fulfillment failures: Impacts on future customer behavior and the role of retailer mitigation30
FM ii: Copyright/ ID Statement28
From my standpoint: How visual perspective affects visual experiences27
We Eat First with Our (Digital) Eyes: Enhancing Mental Simulation of Eating Experiences via Visual-Enabling Technologies27
The enterprise activism risk model: How good intentions can jeopardize business success27
Autonomous stores: How levels of in-store automation affect store patronage26
The effect of competition on retail price and assortment size decisions: Theory and evidence24
The dynamic effects of subscription-based free shipping on purchase behavior and profitability: Insights from the acquisition and renewal phases24
Quiet sellers: When introversion drives salesperson performance24
FM ii: Copyright/ ID Statement24
Household and retail panel data in retailing research: Time for a renaissance?24
The influence of the buy-now-pay-later payment mode on consumer spending decisions23
Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers23
Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk23
Testing the performance of online recommendation agents: A meta-analysis22
Retailing in times of soaring inflation: What we know, what we don't know, and a research agenda22
The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior22
Reimagining personalization in the physical store20
Understanding retail media: Perspectives and implications for stakeholders20
Immersive retailing: The in-store experience20
Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns20
Executive Summaries20
A potential win-win-win strategy when pruning the direct channel: Motivating retailers to migrate to a designated intermediary19
Fulfillment, The New Retailer Battlefield19
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness17
Spatial word of mouth: How user reviews in the metaverse shape the success of virtual reality apps16
Multichannel customer purchase behavior and long tail effects in the fashion goods market15
Utilising eye-tracking data in retailing field research: A practical guide15
Dynamic relationship changes between reviewers and consumers in online product reviews15
Do shoppers choose the same brand on the next trip when facing the same context? An empirical investigation in FMCG retailing14
0.10468196868896