Journal of Retailing

Papers
(The TQCC of Journal of Retailing is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-03-01 to 2024-03-01.)
ArticleCitations
How the COVID-19 Pandemic May Change the World of Retailing295
How Technology is Changing Retail163
The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience143
Understanding Retail Experiences and Customer Journey Management142
Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption115
How artificial intelligence will affect the future of retailing98
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions95
Culture and the Consumer Journey85
A Framework for Collaborative Artificial Intelligence in Marketing85
Evolution of retail formats: Past, present, and future78
Sustainable Retailing77
Social Influence in the Retail Context: A Contemporary Review of the Literature77
Strategizing Retailing in the New Technology Era76
Political Identity and the Consumer Journey: A Research Review70
The Future of Private Labels: Towards a Smart Private Label Strategy65
Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review60
Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth53
Consequences of Perceived Crowding: A Meta-Analytical Perspective50
The merchants of meta: A research agenda to understand the future of retailing in the metaverse46
Data Privacy in Retail45
The omnichannel continuum: Integrating online and offline channels along the customer journey44
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies44
Many (Un)happy Returns? The Changing Nature of Retail Product Returns and Future Research Directions41
The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution41
Identifying omnichannel deal prone segments, their antecedents, and their consequences40
Emerging Market Retail: Transitioning from a Product-Centric to a Customer-Centric Approach39
On the Experience and Engineering of Consumer Pride, Consumer Excitement, and Consumer Relaxation in the Marketplace38
We Eat First with Our (Digital) Eyes: Enhancing Mental Simulation of Eating Experiences via Visual-Enabling Technologies38
Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact38
Insight is power: Understanding the terms of the consumer-firm data exchange35
Automated Product Recommendations with Preference-Based Explanations35
The Future of Digital Communication Research: Considering Dynamics and Multimodality35
The Role of Numbers in the Customer Journey34
Cross-channel effects of omnichannel retail marketing strategies: A review of extant data-driven research34
Online and offline retailing: What we know and directions for future research33
Counterfeiters in Online Marketplaces: Stealing Your Sales or Sharing Your Costs33
Data Privacy in Retail: Navigating Tensions and Directing Future Research32
Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time32
The Role of Hedonic and Utilitarian Motives on the Effectiveness of Partitioned Pricing31
Shape Matters: Package Shape Informs Brand Status Categorization and Brand Choice31
Luxury Single- versus Multi-Brand Stores: The Effect of Consumers’ Hedonic Goals on Brand Comparisons30
Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices26
The Power of Personal25
Dynamic Right-Slanted Fonts Increase the Effectiveness of Promotional Retail Advertising25
Expertise Makes Perfect: How the Variance of a Reviewer's Historical Ratings Influences the Persuasiveness of Online Reviews25
Store Closings and Retailer Profitability: A Contingency Perspective25
Getting Personal in Public!? How Consumers Respond to Public Personalized Advertising in Retail Stores23
Brand Building on the Doorstep: The Importance of the First (Physical) Impression22
Which Products are More Responsive to In-Store Displays: Utilitarian or Hedonic?22
How Do Customers Alter Their Basket Composition When They Perceive the Retail Store to Be Crowded? An Empirical Study22
What Information Do Shoppers Share? The Effect of Personnel-, Retailer-, and Country-Trust on Willingness to Share Information21
The Effects of Environmental Haptic Cues on Consumer Perceptions of Retailer Warmth and Competence21
Keyword Selection Strategies in Search Engine Optimization: How Relevant is Relevance?21
Consumer Reactance to Promotional Favors20
Retail store formats, competition and shopper behavior: A Systematic review20
Scarcity tactics in marketing: A meta-analysis of product scarcity effects on consumer purchase intentions20
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