Journal of Retailing

Papers
(The median citation count of Journal of Retailing is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-05-01 to 2025-05-01.)
ArticleCitations
The Cosmopolitan Servicescape201
Making AI work in retail: The vital role of human interaction198
FM ii: Copyright/ ID Statement119
Decoding consumer resistance to near-expired products: The role of social stereotyping91
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters89
Should firms display the sale price using larger font?83
Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses82
“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing73
The Impact of Mobile App Adoption on Cross-buying: The Moderating Roles of Product Category Characteristics and Adoption Timing61
Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance60
Executive Summaries56
FM ii: Copyright/ ID Statement46
Too assertive to recommend: The effect of assertive tone on referral behavior46
Usage complementarity vs. basket co-occurrence: Discount depth reliance in digitally personalized product recommendations42
The value of making producers personal40
Who owns the brand in the digital retailscape? Revisiting the power balance40
FM ii: Copyright/ ID Statement39
Friends or Enemies? The impact of partial competitor referral on consumer purchase39
Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans37
Unlocking the Potential of Web Data for Retailing Research35
From my standpoint: How visual perspective affects visual experiences35
The enterprise activism risk model: How good intentions can jeopardize business success34
We Eat First with Our (Digital) Eyes: Enhancing Mental Simulation of Eating Experiences via Visual-Enabling Technologies32
Autonomous stores: How levels of in-store automation affect store patronage29
FM ii: Copyright/ ID Statement28
Showcasing the Diversity of the Journal of Retailing Publications and Celebrating the Davidson Award Winners28
Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers28
On the Extendibility of Brands with Subordinate versus Basic Category Concepts28
Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk27
Quiet sellers: When introversion drives salesperson performance25
Household and retail panel data in retailing research: Time for a renaissance?25
Retailing in times of soaring inflation: What we know, what we don't know, and a research agenda24
The impact of supply disruption risk on a retailer’s pricing and procurement strategies in the presence of a substitute product24
The influence of the buy-now-pay-later payment mode on consumer spending decisions24
Transformation of Metrics and Analytics in Retailing: The Way Forward22
The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior22
Executive Summaries22
Testing the performance of online recommendation agents: A meta-analysis22
Immersive retailing: The in-store experience21
Capturing Retailers’ Brand and Customer Focus21
Reimagining personalization in the physical store21
Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns21
Expertise Makes Perfect: How the Variance of a Reviewer's Historical Ratings Influences the Persuasiveness of Online Reviews20
Fulfillment, The New Retailer Battlefield20
Utilising eye-tracking data in retailing field research: A practical guide19
Dynamic relationship changes between reviewers and consumers in online product reviews18
Spatial word of mouth: How user reviews in the metaverse shape the success of virtual reality apps17
A potential win-win-win strategy when pruning the direct channel: Motivating retailers to migrate to a designated intermediary17
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness17
All or Nothing in Sensory Marketing: Must All or Only Some Sensory Attributes Be Congruent With a Product’s Primary Function?16
Do shoppers choose the same brand on the next trip when facing the same context? An empirical investigation in FMCG retailing16
Distribution effectiveness through full- and self-service channels under economic fluctuations in an emerging market16
Multichannel customer purchase behavior and long tail effects in the fashion goods market16
Channel Intermediaries and Manufacturer Performance: An Exploratory Investigation in an Emerging Market15
Executive Summaries15
Valuation of brand equity and retailer growth strategies using real options15
The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution15
Co-creating affective atmospheres in retail experience15
Executive Summaries15
Picking Gifts for Picky People14
An Investigation of Consumer Subjective Knowledge in Frontline Interactions14
What drives retailer loyalty? A meta-analysis of the role of cognitive, affective, and social factors across five decades14
Impact of different types of in-store displays on consumer purchase behavior14
Uppercase Premium Effect: The Role of Brand Letter Case in Brand Premiumness14
Mobile platform expansion: How does it affect the incumbent food delivery app and other sales channels?13
Conveying product weight in digital media using a hand image13
Bidding Goodbye as JR Editors and Saying Thanks13
International retailer performance: Disentangling the interplay between rule of law and culture13
FM ii: Copyright/ ID Statement12
Contractual Discrimination in Franchise Relationships12
The faster, the better? The impact of short delivery times on product returns in online retailing12
Optimal checkout strategies for online retailers12
Can crowdsourcing improve prediction accuracy in fashion retail buying?11
Executive Summaries11
Wearing your success on your sleeve: How salesperson luxury brand consumption affects consumers’ perceptions11
Journal of Retailing Status Report 202111
Editorial - Striking a balance: Retailers at the crossroads of price and responsibility10
The influence of corporate social responsibility appeals (CSRAs) on product sales: Which appeal types perform better?10
Navigating the complexities of retail mergers in a changing landscape: A call for deeper insights10
Paving the way for responsible retailing10
Chronological cues and consumers’ preference for mere newness9
The impact of mobile app adoption on physical and online channels9
Conspicuous consumption: A meta-analytic review of its antecedents, consequences, and moderators9
Editorial: So, what is retailing? The scope of journal of retailing9
A Comparison of Return Rate Calculation Methods: Evidence from 16 Retailers9
I might try it: Marketing actions to reduce consumer disgust toward insect-based food9
Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance: A research note8
Online and offline retailing: What we know and directions for future research8
A meta-analytic investigation of the organizational identification – Job performance relationship in the frontlines7
Effects of online and offline advertising and their synergy on direct telephone sales7
Powerlessness, variety-seeking, and the mediating role of need for autonomy7
More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience7
How and why (imagined) online reviews impact frontline retail encounters7
Consumer search: What can we learn from pre-purchase data?7
Evaluating strategies for promoting retail mobile channel using a hidden Markov model7
Customizing calories: How rejecting (vs. selecting) ingredients leads to lower calorie estimation and unhealthier food choices7
The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter7
Relative persuasiveness of repurchase intentions versus recommendations in online reviews7
Pricing cues and retail competition6
Retailing in metaverse: Cryptocurrency and consumer payment choices in virtual reality environments6
Can(’t) touch this: The effect of form realism and product domain in virtual influencer endorsements6
Executive Summaries5
Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences5
Executive Summaries5
The merchants of meta: A research agenda to understand the future of retailing in the metaverse5
Showcasing articles that focus on metrics and analytics in retailing5
Adding budget and premium private labels to standard private labels: Established empirical generalizations, emerging empirical insights, and future research5
FM ii: Copyright/ ID Statement5
The Power of Consequential Product Sounds4
The optimal product-line selling mode in online platforms4
Navigating contradictory logics in the field of luxury retailing4
Where you live matters: The impact of offline retail density on mobile shopping app usage4
FM ii: Copyright/ ID Statement4
Which Products are More Responsive to In-Store Displays: Utilitarian or Hedonic?4
How Dispersive Opinions Affect Consumer Decisions: Endowment Effect Guides Attributional Inferences4
Scarcity tactics in marketing: A meta-analysis of product scarcity effects on consumer purchase intentions4
Healthy foods, healthy sales? Cross-category effects of a loyalty program promoting sales of fruit and vegetables4
Thoughtful or thoughtless? Asymmetric attitudes of gift-givers and gift-recipients toward overpackaged gifts4
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