International Journal of Contemporary Hospitality Management

Article	Citations
Effects of COVID-19 on hotel marketing and management: a perspective article	509
Hospitality, tourism, human rights and the impact of COVID-19	328
Adoption of AI-based chatbots for hospitality and tourism	285
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?	279
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19	175
PLS-SEM’s most wanted guidance	172
The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis	166
The COVID-19 crisis and sustainability in the hospitality industry	162
The value proposition of food delivery apps from the perspective of theory of consumption value	159
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing	151
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors	134
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders	128
Guests’ perceptions of robot concierge and their adoption intentions	116
Hospitality managers in turbulent times: the COVID-19 crisis	115
Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19	104
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda	103
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes	103
Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?	101
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector	97
Influences of artificial intelligence (AI) awareness on career competency and job burnout	95
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry	95
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality	93
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention	85
A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research	85
The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda	84

Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review	82
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z	79
Perceived risks from drone food delivery services before and after COVID-19	79
A systematic review of research on abusive supervision in hospitality and tourism	78
Experience design and the dimensions of transformative festival experiences	78
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention	77
A reflection on the Great Resignation in the hospitality and tourism industry	73
On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19	73
How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels	71
Updates in service standards in hotels: how COVID-19 changed operations	69
Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes	66
Big data and analytics in hospitality and tourism: a systematic literature review	66
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism	66
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry	66
“Donate to help combat COVID-19!” How typeface affects the effectiveness of CSR marketing?	65
Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations	65
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor	65
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	65
Evolving research perspectives on food and gastronomic experiences in tourism	64
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	63
Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR	61
The role of green HRM in driving hotels' green creativity	61
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics	60
Taking a break is for accomplishing a longer journey: hospitality industry in Macao under the COVID-19 pandemic	60
Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work	59
Empowering leadership in hospitality and tourism management: a systematic literature review	57
Managing hotel revenue amid the COVID-19 crisis	55
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study	54
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory	53
The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory	53
Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers	52
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making	52
Effectiveness of sustainability communication on social media: role of message appeal and message source	52
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust	51
The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work	51
Application of consumer innovativeness to the context of robotic restaurants	51
Left out of the office “tribe”: the influence of workplace ostracism on employee work engagement	51
Customer value co-creation in the hospitality and tourism industry: a systematic literature review	51
Contemporary leadership in hospitality: a review and research agenda	50
Food consumption experiences: a framework for understanding food tourists’ behavioral intentions	50
Spicing up hospitality service encounters: the case of Pepper™	50
Customer pressure and restaurant employee green creative behavior: serial mediation effects of restaurant ethical standards and employee green passion	50
The motives behind consumers’ intention to use peer-to-peer accommodation: an fsQCA application	50
Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting	49
Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions	48
A big data approach to map the service quality of short-stay accommodation sharing	48
Sustainability in hospitality and tourism: a review of key research topics from 1994 to 2020	47
A comparison between chatbot and human service: customer perception and reuse intention	47
Sentiment analysis in hospitality and tourism: a thematic and methodological review	47
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality	47

Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping	47
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	47
Impact of COVID-19: research note on tourism and hospitality sectors in the epicenter of Wuhan and Hubei Province, China	46
Revealing industry challenge and business response to Covid-19: a text mining approach	46
Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment	46
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	46
Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises	46
The landscape of customer engagement in hospitality and tourism: a systematic review	45
Systematic literature review of food waste in educational institutions: setting the research agenda	45
Talent management in hospitality and tourism: a systematic literature review and research agenda	45
How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities	44
Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups	43
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes	43
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective	43
The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis	43
Online review helpfulness: the moderating effects of review comprehensiveness	42
The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment	42
Understanding tourists' memorable local food experiences and their consequences: the moderating role of food destination, neophobia and previous tasting experience	42
Travel experience sharing on social media: effects of the importance attached to content sharing and what factors inhibit and facilitate it	41
Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: a systematic literature review	41
The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China	41
Local food and changes in tourist eating habits in a sun-and-sea destination: a segmentation approach	41
Robots at your service: value facilitation and value co-creation in restaurants	40
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being	40
A critical review of smart hospitality and tourism research	39
Linking environmental knowledge, environmental responsibility, altruism, and intention toward green hotels through ecocentric and anthropocentric attitudes	39
A critical reflection on digitalization for the hospitality and tourism industry: value implications for stakeholders	38
Reading between the lines: analyzing online reviews by using a multi-method Web-analytics approach	38
Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences	38
Improving the service industry with hyper-connectivity: IoT in hospitality	37
Why travelers switch to the sharing accommodation platforms? A push-pull-mooring framework	37
Are environmental-related online reviews more helpful? A big data analytics approach	37
Destination image through social media analytics and survey method	37
Key factors driving customers’ restaurant dining behavior during the COVID-19 pandemic	37
Risk, crisis and disaster management in hospitality and tourism: a comparative review	37
A critical review of moderation analysis in tourism and hospitality research toward robust guidelines	37
Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender	36
The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions	36
Socially responsible human resource practices and hospitality employee outcomes	36
An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention	36
Reducing food waste behavior among hospitality employees through communication: dual mediation paths	36
Turning home boredom during the outbreak of COVID-19 into thriving at home and career self-management: the role of online leisure crafting	36
Fostering green service innovation perceptions through green entrepreneurial orientation: the roles of employee green creativity and customer involvement	36
A critical review and reconstruction of perceptual brand equity	36
“Building back better”: the impact of the COVID-19 pandemic on the resilience of the hospitality and tourism industries	35
Vulnerability to COVID-19 unemployment in the Portuguese tourism and hospitality industry	35
High performance work systems in the tourism and hospitality industry: a critical review	35
Online food delivery research: a systematic literature review	35
Labor shortage solution: redefining hospitality through digitization	35
Employee perceptions of hotel CSR activities during the COVID-19 pandemic	35
Egyptian food experience of international visitors: a multidimensional approach	34
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences	34
Hospitality employees’ emotions in the workplace: a systematic review of recent literature	34
The service digitalization in fine-dining restaurants: a cost-benefit perspective	33
Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect	33
COVID-19-related job insecurity and employees’ behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal communication	33
Big data analytics and hotel guest experience: a critical analysis of the literature	33
The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload	32
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	32
Successful restaurant crowdfunding: the role of linguistic style	32
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness	32
Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers	32
Research progress in tourism, leisure and hospitality in Europe (1969–2018)	32
The changing determinants of tourists’ repurchase intention: the case of short-term rentals during the COVID-19 pandemic	32
The environmentally friendly role of edible insect restaurants in the tourism industry: applying an extended theory of planned behavior	32
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance	31
Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case	31
Sense of calling, emotional exhaustion and their effects on hotel employees’ green and non-green work outcomes	31
Research on the relationship between wellness tourism experiencescape and revisit intention: a chain mediation model	31
Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis	30
Discovering the relationship among knowledge management, sustainability marketing and service improvement: the moderating role of consumer interest	30
Perceived robotic server qualities and functions explaining customer loyalty in the theme park context	30
COVID-19 two years on: a review of COVID-19-related empirical research in major tourism and hospitality journals	30
Creativity in the hospitality and tourism industry: a meta-analysis	30
Which factors influence locals’ and visitors’ overall restaurant evaluations?	29
Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?	29
The after-shock effects of high-performers turnover in hotel industry: a multi-level study	29
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020	29
Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience	29
How to avoid common mistakes in experimental research?	29

Smart dining, smart restaurant, and smart service quality (SSQ)	29
The effect of paradoxical leadership on extra-role service in the hospitality industry	28
A segmented machine learning modeling approach of social media for predicting occupancy	28
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	28
COVID-19 impact on hospitality retail employees’ turnover intentions	28
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	28
The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics	28
High-frequency forecasting from mobile devices’ bigdata: an application to tourism destinations’ crowdedness	28
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	28
Forecasting daily attraction demand using big data from search engines and social media	28
Who is an evangelist? Food tourists’ positive and negative eWOM behavior	27
The creative minds of extraordinary pastry chefs: an integrated theory of aesthetic expressions – a portraiture study	27
Asymmetric relationship between customer sentiment and online hotel ratings: the moderating effects of review characteristics	27
Do feelings matter? The effect of leader affective presence on employee proactive customer service performance	27
Origins and consequences of intrapreneurship with behaviour-based approach among employees in the hospitality industry	27
A serious leisure perspective of culinary tourism co-creation: the influence of prior knowledge, physical environment and service quality	27
A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction	27
Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics	27
Barriers and drivers of environmental sustainability: Australian hotels	27
Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance	27
Employee perceptions of wellness programs in the hospitality industry	27
Women’s career advancement in hotels: the mediating role of organizational commitment	26
Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods	26
How to prevent negative online customer reviews: the moderating roles of monetary compensation and psychological compensation	26
Resilience in hospitality and tourism: issues, synthesis and agenda	26
Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS	26
A framework of customer experience management for hotel industry	26
The construction of the affinity-seeking strategies of Airbnb homestay hosts	25
Do Gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry	25
Examining restaurant purchase intention during crises: the role of message appeal	25
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	25
A digital transformation approach in hospitality and tourism research	25
What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis	25
How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review	25
Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust	24
The role of parasocial relationship in social media marketing: testing a model among baby boomers	24
How to enhance scholarly impact: recommendations for university administrators, researchers and educators	24
Perceived vulnerability of job loss and satisfaction with life in the hospitality sector in times of pandemic: a multi-mediational approach	24
Does family matter? The moderating role of family involvement on the relationship between CSR and firm performance	24
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	24
Tit for tat: understanding the responding behavior of property hosts on peer-to-peer rental platforms	24
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	24
Emotional intelligence and job performance in the hospitality industry: a meta-analytic review	24
The impact of social capital and knowledge sharing intention on restaurants’ new product development	23
“A home away from hem”: exploring and assessing hotel staycation as the new normal in the Covid-19 era	23
Impact of organizational mistreatment on employee performance in the hotel industry	23
Investigating onsite restaurant interactive self-service technology (ORISST) use: customer expectations and intentions	23
The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective	23
Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran	23
From brand identity to brand equity: a multilevel analysis of the organization–employee bidirectional effects in upscale hotels	23
Luxury restaurants’ risks when implementing new environmentally friendly programs – evidence from luxury restaurants in Taiwan	23
How does review disconfirmation influence customer online review behavior? A mixed-method investigation	23
A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory	23
To stream or not to stream? Exploring factors influencing impulsive consumption through gastronomy livestreaming	23
Are employee assistance programs helpful? A look at the consequences of abusive supervision on employee affective organizational commitment and general health	23
The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context	23
A reflection of greenwashing practices in the hospitality industry: a scoping review	23
Modeling attitude ambivalence and behavioral outcomes from hotel reviews	23
Recovery experience of wellness tourism and place attachment: insights from feelings-as-information theory	23
Examining the relative influence of multidimensional customer service relationships in the food delivery application context	23
Information and communication technologies and human resources in hospitality and tourism	22
Corporate social responsibility and idiosyncratic risk in the restaurant industry: does brand diversification matter?	22
Investigation of efficiency in the UK hotel industry: a network data envelopment analysis approach	22
Beauty premium or beauty penalty in sharing accommodation situations based on lay theories	22
30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry	22
Becoming cynical and depersonalized: how incivility, co-worker support and service rules affect employee job performance	22
Scent marketing: linking the scent congruence with brand image	22
Harnessing innovation success in hotels: the interplay among key drivers of new service performance	22
Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory	21
Let’s not just “talk” about it: reflections on women’s career development in hospitality	21
Gender discrimination and perceived fairness in the promotion process of hotel employees	21
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research	21
Exploring the impact of social media platform image on hotel customers’ visit intention	21
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis	21
How visual attention to social media cues impacts visit intention and liking expectation for restaurants	21
Exploring key factors influencing customer behavioral intention in robot restaurants	21
Extracting revisit intentions from social media big data: a rule-based classification model	21
Can “bad” stressors spark “good” behaviors in frontline employees? Incorporating motivation and emotion	21
Pricing research in hospitality and tourism and marketing literature: a systematic review and research agenda	21
Group diversity and employee service innovative behavior in the hospitality industry: a multilevel model	21
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	21